FAQs - RACE ENTRY
How do I enter TriAthy?
- Entry to TriAthy is via the Active Europe entry system
- You can start the entry process now by clicking on the link below:
- Simply select the race you wish to enter and follow the instructions thereafter.
- There are 4 Great Races to choose from:
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- Entry is open to:
- Individuals (doing the full triathlon); or
- Please note that TriAthy is a Triathlon Ireland sanctioned event and as such you must hold a valid RACE LICENCE in order to participate. See our separate FAQ on obtaining a Race Licence.
When do race entries close?
- Entries will close for TriAthy 2021:
- at midnight on Wednesday 18th August or
- earlier if the relevant race fills to capacity before this date;
- Typically each race will sell out before the official closing date, so we would advise entrants to enter well in advance;
- Please don't be offended if requests to enter after this time can not be fulfilled.
Can I request to be in a particular wave or have my own start time?
- The TriAthy race format is being adjusted in 2021 and each race will be organised in waves to abide with strict COVID19 guidance.
- It will not be possible to cater for individual requests to enter particular waves in these circumstances.
- Within each wave, there will be a 5 sec gap between swimmers starting their race.
- Further details will be provided in the detailed race scheduled which will be published in mid August 2021.
How is my Age Category determined?
- In accordance with the ITU rules, your age is deemed to be your age as at 31 December 2021.
- Here’s an example of what this means:
- Andrea turns 40 on 30 November 2021.
- TriAthy is takes place in September 2021, a few weeks before her birthday.
- Even though Andrea will be 39 when she races at Athy, the ITU rules state that she must race in the 40-44 Age Category
- Why? - Because her age will be 40 on 31 December 2021.
- Your category will be automatically generated when you enter based on your date of birth.
What are the Age Restrictions for taking part at TriAthy?
- Adult entrants:
- Must be 18 or over on 31 December 2021.
- There is no upper age restriction.
- Junior entrants:
How do I know I have been accepted into the Race?
- You will receive a confirmation email from Active Europe upon entering the event.
- If you need to search for this in your email inbox (or spam folder), here is the originating email address: noreply@awntx3.email.active.com.
- The confirmation email should look like the sample one below:
- Note the various features of the email confirmation - there are links within this confirmation email that can help you update your entry in the run-up to raceday.
- Please note: We also have an Entries listing on our website. This listing is indicative of being entered into the race, but not conclusive as the listing is updated periodically. See image below:
- The confirmation email from Active Europe is conclusive evidence of entering the race.
- To assist with event logistics and to keep you informed about the event you will also receive information emails from TriAthy leading up to the event. To avoid our emails going into your spam folder and getting lost, please add ‘info@triathy.com” to your address book.
- It is a condition of entry that you must subscribe to receiving email communication about the event. It is of course within your right to unsubscribe from these communications, however we recommend that you do not do so until AFTER the event in September 2021. Please click here for our Privacy Policy / GDPR compliance code.
- If you have not received any email correspondence, the following may be the case:
- You provided an incorrect or out of date email address.
- The emails are being directed into your junk folder.
- Our emails are being rejected by your email server.
- Please use the Contact Us link if you feel you have entered but have not received confirmation.
- Important: If you have not received confirmation of your payment you are definitely not entered!
I paid but I don't seem to be entered - what should I do?
- If you have been charged the entry fee but have not received any emails from Active Europe or us, perhaps they are going to your spam folder. Please see the above FAQ.
- If you are still concerned that you are not entered please do not leave it until the last minute to query it. Contact us via our online form.
- Please do not use our Facebook or Twitter channels to escalate this query as you may experience a delay in our reply.
My Race is SOLD OUT - What can I do?
- Race places are available on a first-come-first-served basis.
- Last minute places may become available if other entrants decide to cancel their entry and withdraw from the race in question in advance of race day.
- If places become available we will publicise this on our website and social media channels.
- Please note we cannot guarantee that such places will become available.
How do I change to a different TriAthy race?
- Simply open the confirmation email that you received from Active Europe. See below for the main features included in this email:
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- Your registration details are all set out, alongside a QR code.
- You will see two links below the QR code; “Transfer to someone else” and “Change category”.
- To change your race distance, click “Change category” and you will be directed to the Active Europe site. Log-in and make your new race selection and complete the online process. Please note there is a €5 charge to change race. You will receive a new email to confirm your amended race details.
- Please note that the Organisers can not make any changes on your behalf, you must use the Active Europe system.
- All changes must be made by midnight on Wednesday 18th August 2021.
Can I give my race entry to someone else?
- Yes you can! Simply open the TriAthy confirmation email that you received from Active Europe. See the example email below:
- Your registration details are all set out, beside a QR code.
- You will see two links below the QR code; “Transfer to someone else” and “Change category”.
- To give away your race entry, click “Transfer to someone else” and you will be directed to the Active Europe site.
- Log-in and complete the online form to transfer your entry. Please note there is a €5 charge to transfer your place. An email will be sent to the transferee with their registration details.
- Please note that the Organisers can not make any changes on your behalf, you must use the Active Europe system.
- All changes must be made by midnight on Wednesday 18th August 2021.